Terms & Conditions

Terms & Conditions

Ordering from Matchman Supplies is easy
- find the item you require
- choose the colour/size, if applicable, by clicking on the drop down list to view the options, then clicking again on the one you require
- click the "BUY" button
- wherever you are on Matchman Supplies, you can add items to your basket in the same way
- you can check the contents of your basket and the total cost at any time by clicking on the "My Shopping" button
- you can remove items from your basket or alter the quantity required at any time.
- post and packing costs will be shown in your shopping basket
- click the "Checkout" button when you have finished shopping
- fill in the order details on the secure form
You can also place an order by phone, fax or mail.

Payment

We accept Delta, JCB, Maestro, Mastercard, Solo, Visa, Electron and PayPal

Returned goods

Returned goods must be unused and in a saleable condition. Any packaging (eg. reel boxes) must also be in the same condition as when received.
If you return goods because they were ordered incorrectly, or if clothing does not fit, you will pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. Please check with us before returning any goods as we will only refund the basic postage charge.

Delivery Costs

UK delivery is Free of charge on orders of £20.00 or above until further notice. European Delivery will be charged at cost and will be taken after your order has been evaluated.. Unfortunately we have to charge carriage but we attempt to keep it to a minimum and if you are not happy with the cost that you have been given we will cancel the order and refund your account.

Tax Charges (VAT)

All the prices shown in our store include VAT @ 20.00%
VAT No 4964 28696

Import duty or tax

Please note that if the delivery address given on an order is outside of the EU an import tax may be payable upon receipt of the goods. The amount payable depends on the destination and may be subject to change. These payments are the responsibility of the customer and we accept no liability for any payments which may be due.

 

Credit Card Security

We have never had a case of credit card fraud using our shopping system. All credit card numbers are encrypted when the order is placed using 128 bit encryption and they are only decrypted after they reach us.

 

How We Use The Information You Provide Us With

Occasionally we may use the information we collect to notify you by e-mail about new or existing products and special offers we think you'll find valuable. There will be an option to unsubscribe from this service.

 

Contact Matchman Supplies

The easiest way to contact us is by e-mail at tim.aplin@ntlbusiness.com

You can also contact us by phone 8.30am to 5.30pm Mon to Sat

 

Telephone : +44 (0) 115 9813834
Or Telephone/Fax +44 (0) 115 9140210

 

Or write to us at:
Matchman Supplies Ltd
4 Ella Road
West Bridgford
Nottingham
NG2 5GW

 

Company Number: 7594564